If you accidentally purchased the same product twice (e.g., two identical licenses or a product that’s already included in another package you bought), you may be eligible for a refund.

• Refund requests must be submitted within two weeks of purchase.
• A receipt or proof of purchase is required to complete the process.

To request a refund for a duplicate purchase, please contact us through our contact form as soon as possible. We're happy to assist.

If you purchased the wrong license type (e.g., a personal license instead of a commercial one), we can help you exchange it for the correct one.

• Exchanges must also be requested within two weeks of purchase.
• A receipt or proof of purchase is required for license replacement.

For assistance, please reach out via our contact form, and we'll take care of the rest.

In rare cases, you may experience a technical issue such as:

• Download failure
• Installation errors (e.g., fonts not installing properly)
• Compatibility or software-related problems

We recommend checking our FAQ page first for quick solutions. If the issue persists, please contact us via our contact form, and we’ll be happy to help resolve it.

✅ Approved Refunds

If your refund request is approved:

• You'll receive a confirmation email.
• The refund will be processed and returned to your original payment method (credit card or bank account) within a reasonable number of business days.

❌ Declined Refunds

If your request is not approved, you will be notified by email.

🔁 Late or Missing Refunds

If you haven't received your refund:

1. Double-check your bank account or payment method.
2. Contact your credit card provider — sometimes processing takes time.
3. Then, check with your bank to see if the refund is still pending.

If you’ve completed these steps and still haven't received your refund, please contact us through our contact form, and we’ll be glad to assist further.